AgentIQ
AI agents for customer conversations
AgentIQ answers questions and moves customers to the next step — using knowledge you approve and actions you permit, with a person ready to take over.
Do you take HealthPlus? And is there anything earlier on Thursday?
Yes — we accept HealthPlus, and you can claim on the spot. The earliest Thursday time with Dr Patel is 8:30 am. Would that work?
Can I bring my son too? He needs a check-up
Of course. I’ll ask Priya at the front desk to book you both back-to-back — she’ll message you shortly.
Helpful by default, careful by design
- 01
Understands
Reads the message in context — who the customer is, what they’ve asked before and what they need now.
- 02
Acts within limits
Answers from approved knowledge and takes only the actions you’ve permitted.
- 03
Hands over
Passes anything unusual to the right person, with the full conversation attached.
Conversations handled, people in control
Answers from approved knowledge
Agents answer from the policies, prices and FAQs you approve — not from guesswork.
Actions you permit
Book, reschedule, update or look up — only the actions you allow, with the limits you set.
Human handoff with context
When a person should step in, the conversation moves to your team with the full history attached.
Guardrails and approvals
Require approval for sensitive steps, block topics and keep every response on brand.
Every channel
The same agent works across SMS, RCS, Email and Voice through SendIQ.
Transcripts and audit
Every message, decision and action recorded, so you can review and improve over time.
Better together
AgentIQ talks to customers through SendIQ’s channels, and hands finished decisions to WorkflowIQ to update your systems.
SendIQ
Every channel, one API.
Send, receive and trace every message, on every channel.
WorkflowIQ
Workflows that finish the job.
Triggers, approvals and updates, so every conversation ends in finished work.
Ready to take your messaging further
Tell us what you want your customers to be able to do. We’ll scope it with you and help you launch.